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Feedback, concerns and complaints

To send us feedback, concerns or to make a complaint about our service, please fill out the form below. Our complaints procedure can be found further down this page.

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Complaints procedure

If you would like to make a complaint, please provide as much information as you can about your complaint in the form above.

We will acknowledge your complaint when we receive it and aim to deal with it within five working days.

If you are not satisfied with our response you can ask for the Chief Executive of Children in Scotland (the organisation that manages Enquire) to consider your complaint. We will explain how to do this when we respond to your complaint.

The Chief Executive will acknowledge the complaint within 10 working days, review it and respond within 20 working days. The Chief Executive’s decision is final.