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Enquire Helpline

Advice about additional support for learning during the coronavirus outbreak

Our telephone helpline is open from 1pm-4.30pm, Monday to Friday:

0345 123 2303

We can also respond to written enquiries – please fill out the form below and we will reply as soon as we can.

We are currently trialling a webchat service. If you see a yellow button saying ‘Chat live with us’, our helpline team are online – just click the button to start a chat.

We know that many of you will have questions about how the changes in law and school closures will affect your child’s education and additional support during the coronavirus outbreak. We may not be able to answer all your questions straight away, but we will do our best to find the answers for you.

You can also visit the ‘Coronavirus and additional support for learning‘ section of our website for the latest updates on how the changes in law during the outbreak affect the education of children and young people with additional support needs.

We are only able to respond to enquiries that are about the education of children with additional support needs. For general information or advice about coronavirus, the NHS Inform and Scottish Government websites are the most up to date and important places to look.

If you are a pupil you can visit our Reach website which has lots of information to help if you are worried about school.

Call charges

Calls to 0345 numbers from a landline are typically charged up to 9p per minute, with calls from mobile phones generally costing between 3p and 55p per minute. Some phone providers include 03 numbers in their free call packages. If you are concerned about the cost of calling us, please still get in touch and we can call you straight back.

Data protection

To find out about how we collect, use and store your personal information, you can read our helpline privacy statement.

Complaints

If you have any concerns or complaints about our service, please call us on 0345 123 2303, email us at info@enquire.org.uk or write to us at the address below. Please see our complaints procedure for more information.

Office contact details

Admin: 0131 313 8800
E-mail: info@enquire.org.uk

Enquire
Children in Scotland
Rosebery House
9 Haymarket Terrace
Edinburgh
EH12 5EZ

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