Advice about additional support for learning in Scotland
Our telephone helpline is open from 9.30pm-4.30pm on Mondays and Tuesdays, and 1pm-4.30pm Wednesday-Friday:
0345 123 2303
If you do not get through first time, please try again later or send us an email with your enquiry.
To send us a written enquiry, please fill out the form below. We will respond to your enquiry as soon as we can and within 7 working days.
We also offer a webchat service. If you see a yellow button saying ‘Chat live with us’, our helpline team are online – just click the button to start a chat.
We also have lots of information available on our website that may help answer your question.
If you are a pupil you can visit our Reach website which has lots of information to help if you are worried about school.
Calls to 0345 numbers from a landline are typically charged up to 9p per minute, with calls from mobile phones generally costing between 3p and 55p per minute. Some phone providers include 03 numbers in their free call packages. If you are concerned about the cost of calling us, please still get in touch and we can call you straight back.
To find out about how we collect, use and store your personal information, you can read our helpline privacy statement.
Feedback, concerns and complaints
If you would like to give us feedback, have any concerns about our service or wish to make a complaint, please fill out our Feedback, concerns and complaints form.
Office contact details