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Enquire Helpline

0345 123 2303

If you live in Scotland (or are moving to Scotland):

Call the helpline for advice about additional support for learning in Scotland’s schools. Our helpline staff will listen to your concerns, explain your child’s rights to additional support and provide advice about working with your child’s school. We can also provide advice and information about additional support for learning to people working with children and families.

Write to us using the enquiry form below.

If you are a pupil get in touch or visit our Reach website which has lots of advice if you are struggling at school.

How long we will take to respond

We respond to enquiries in the order we receive them. If you write to us, we will send you an acknowledgement within one working day. If you phone us, we will generally take a message and call you back. At the moment, it is taking us up to five working days to respond to enquiries.

Call charges

Calls from a landline to 0345 numbers typically cost up to 9p per minute, while calls from a mobile phone can vary from free to 55p per minute. If cost is an issue for you, please let us know and we will call you back.

Data protection

We record the information you provide us on our confidential database and keep it for one year, as it will help us deal with any further questions you have about the same issue. Please let us know when you contact us if you would prefer us not to keep your personal information.

To find out more about how we collect, use and store your personal information, you can read our helpline privacy policy.

Complaints

If you have any concerns or complaints about our service, please email us at info@enquire.org.uk or write to us at the address below. Please see our complaints procedure for more information.

 

Member of the Helplines Partnership (logo)

Helpline enquiry form


Office contact


​Admin 0131 313 8800
Fax 0131 337 5050
E-mail info@enquire.org.uk

Enquire
Children in Scotland
Rosebery House
9 Haymarket Terrace
Edinburgh
EH12 5EZ

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