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Enquire Helpline

Advice about additional support for learning in Scotland

Our telephone helpline is open from 1pm-4.30pm, Monday to Friday:

0345 123 2303

Our telephone helpline is very busy at the moment, so if you are not able to get through straight away then please try again later in the afternoon, or get in touch in one of the other ways below.

We can also respond to written enquiries – please fill out the form below and we will reply as soon as we can and within five working days.

We also offer a webchat service. If you see a yellow button saying ‘Chat live with us’, our helpline team are online – just click the button to start a chat.

If you are a pupil you can visit our Reach website which has lots of information to help if you are worried about school.

Call charges

Calls to 0345 numbers from a landline are typically charged up to 9p per minute, with calls from mobile phones generally costing between 3p and 55p per minute. Some phone providers include 03 numbers in their free call packages. If you are concerned about the cost of calling us, please still get in touch and we can call you straight back.

Data protection

To find out about how we collect, use and store your personal information, you can read our helpline privacy statement.

Complaints

If you have any concerns or complaints about our service, please call us on 0345 123 2303, email us at info@enquire.org.uk or write to us at the address below. Please see our complaints procedure for more information.

Office contact details

Admin: 0131 313 8800 (our office is currently closed due to coronavirus, so please email or call our helpline)
E-mail: info@enquire.org.uk

Enquire
Children in Scotland
Rosebery House
9 Haymarket Terrace
Edinburgh
EH12 5EZ

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Helpline enquiry form