Enquire Helpline

Enquire Helpline

Advice about additional support for learning in Scotland 0345 123 2303

About the helpline

We have lots of information available on our website that may help answer your question. However, if you would like further advice you are welcome to contact our helpline by phone, webchat or using our webform below.

Our advisers will listen to your concerns, explain children’s rights to additional support and provide advice about the next steps you can take to move things forward.

Telephone helpline

Our phone line is open:

  • Mondays 9:30am – 4:30pm
  • Tuesdays 9:30am – 4:30pm
  • Thursdays 9:30am – 4:30pm

Our phone line is closed on the following bank holidays:

  • Spring Bank Holiday 27 May 2024.

0345 123 2303

If you do not get through first time, please try again later or try contacting us in a different way.

Webchat
If you see a circular blue button with a speech logo on it, you can click the button to see if an adviser is available.

If you are a pupil you can visit our Reach website which has lots of information to help if you are worried about school.

If you do not get through first time, please try again later or try contacting us in a different way.

When speaking to one of our advisers, we will have around 30 minutes to chat with you.

Our adviser will introduce themselves and check that you are looking for advice about a child’s education in Scotland.

We will ask you to explain why you have contacted us today and we will listen to your concerns. Our adviser may need to ask you a few questions to help us understand your situation and offer you the best advice we can. This should take about 5 to 10 minutes.

Then we will explain children’s rights to additional support for learning, before we focus on what you can do next to move things forwards.

Call charges

Calls from a landline typically cost up to 9p per minute, while calls from a mobile phone can vary from free to 55p per minute.

If cost is an issue for you, please let us know and we will call you back.

Data protection

To find out more about how we collect, use and store your personal information, you can read our helpline privacy statement.

Complaints

If you have any concerns or complaints about our service, please email us. See our complaints procedure for more information.

We can arrange interpreters for over 200 languages through LanguageLine. Please let the adviser know at the start of the call if you’d like to use an interpreter, or message us using the form below and we can arrange a call with you.

British Sign Language (BSL) users can contact our helpline using contactSCOTLAND-BSL. Our advisers can then arrange a booked session with a BSL interpreter where we can discuss your situation in full.

If you send us your enquiry via our webform below, we will respond to you as soon as we can and within 10 working days.

Our reply will come from our email address: info@enquire.org.uk

Sometimes our emails go into people’s junk mail folders, so please check there if you have not received a response within that timescale.

Helpline enquiry

Office contact

Email: info@enquire.org.uk

The Enquire team work remotely. Our business address is:

Enquire
Children in Scotland
Thorn House
5 Rose Street
Edinburgh EH2 2PR