Enquire Helpline

Telephone helpline

0345 123 2303

Our normal opening hours are:

If you do not get through first time, please try again later or try contacting us in a different way.

If you are a pupil you can visit our Reach website which has lots of information to help if you are worried about school.

Webchat

When the Enquire Helpline webchat is available, a circular blue button with a speech bubble, like the example shown below, will be visible in the bottom right corner of your screen.

When visible in the bottom right corner, you can click on it to see if an adviser is available.

If you do not get through first time, please try again later or try contacting us in a different way.

When speaking to one of our advisers, we will have around 30 minutes to chat with you.

Our adviser will introduce themselves and check that you are looking for advice about a child’s education in Scotland.

We will ask you to explain why you have contacted us today and we will listen to your concerns. Our adviser may need to ask you a few questions to help us understand your situation and offer you the best advice we can. This should take about 5 to 10 minutes.

Then we will explain children’s rights to additional support for learning, before we focus on what you can do next to move things forwards.

Yes – calls from a landline typically cost up to 9p per minute, while calls from a mobile phone can vary from free to 55p per minute.

If cost is an issue for you, please let us know and we will call you back.

Yes – for calls to the Enquire Helpline, we can arrange interpreters for over 200 languages through LanguageLine. Please let the adviser know at the start of the call if you’d like to use an interpreter. You will be put on hold while we arrange an interpreter to join the call. Please stay on the call, it can take a few minutes to arrange this.

British Sign Language (BSL) users can contact our helpline using contactSCOTLAND-BSL. Our advisers can then arrange a booked session with a BSL interpreter where we can discuss your situation in full.

We are not able to arrange call backs if you are unable to get through on the telephone. Please try contacting us again another time or day, and hopefully you will be able to speak to an adviser soon. Alternatively, you can complete the webform below or try reaching us using the webchat function.

If you are concerned about call charges, please let the adviser know when you get through and they can call you back.

Helpline enquiry webform

The Enquire Helpline also has a webform that you can use to contact the service.

If you send us your enquiry via our webform below, we aim to respond to you as soon as we can. We try to do this within 10 working days.

Our reply will come from our email address: info@enquire.org.uk

Sometimes our emails go into people’s junk or spam folder, so please check there if you have not received a response within that timescale.

No – Enquire is not an advocacy service and does not provide advocacy.

Enquire is an advice and information service. If you have a query about advocacy in relation to additional support for learning, our advisers will be able to chat to you about this and signpost you to local advocacy services.

You can search for a local advocacy service in your area on our Useful Organisations page.

Data protection

To find out more about how we collect, use and store your personal information, you can read our helpline privacy statement.

Complaints

If you have any concerns or complaints about our service, please see our complaints procedure for more information.