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Enquire Helpline

Advice about additional support for learning in Scotland

Telephone helpline

Our phone lines are open from 9.30pm-4.30pm on Mondays, Tuesdays, Thursdays and Fridays:

0345 123 2303

Our helpline is very busy at the moment. We are doing our best to speak to as many people as possible but we’re aware you might not be able to get through straight away, so please try us again at another time if this happens. There is also lots of information and advice across our website and in our publications which may help to answer your query.

Webchat
If you see a yellow button saying ‘Webchat with our helpline team’, you can click the button to see if an adviser is available.

Written enquiries
Please fill out the form below. We will respond to your enquiry as soon as we can and within 10 working days.

We also have lots of information available on our website that may help answer your question.

If you are a pupil you can visit our Reach website which has lots of information to help if you are worried about school.

Office contact details – info@enquire.org.uk

Interpreters

We can arrange interpreters for over 200 languages through LanguageLine. Please let the adviser know at the start of the call if you’d like to use an interpreter, or message us using the form below and we can arrange a call with you.

British Sign Language (BSL) users can contact our helpline using contactSCOTLAND-BSL. Our advisers can then arrange a booked session with a BSL interpreter where we can discuss your situation in full.

Call charges

Calls to 0345 numbers from a landline are typically charged up to 9p per minute, with calls from mobile phones generally costing between 3p and 55p per minute. Some phone providers include 03 numbers in their free call packages. If you are concerned about the cost of calling us, please still get in touch and we can call you straight back.

Data protection

To find out about how we collect, use and store your personal information, you can read our helpline privacy statement.

Feedback, concerns and complaints

If you would like to give us feedback, have any concerns about our service or wish to make a complaint, please fill out our Feedback, concerns and complaints form.

Helpline enquiry form