I was very impressed with the professionalism of the service and literature and extremely grateful for the advice provided. In our case, the [Enquire] Helpline helped to secure a positive outcome from the local authority for our child, together with a commitment to the revision of the authority’s policy.
Factsheet 4: Resolving disagreements
You can download this publication as a PDF: Factsheet 4: Resolving disagreements (139 kB).
Sometimes there are disagreements between parents of children with additional support needs and the people who work with those children. This factsheet explains how parents can use the processes that the law provides for resolving these disagreements. It also provides sources of further information and advice. It is worth remembering that throughout all these processes the views of children and young people should always be taken into account.
For steps parents and schools or local authorities can take to avoid and resolve disagreements download our one-page summary as a PDF: Steps-to-resolving-disagreements (48kB)