I was very impressed with the professionalism of the service and literature and extremely grateful for the advice provided. In our case, the [Enquire] Helpline helped to secure a positive outcome from the local authority for our child, together with a commitment to the revision of the authority’s policy.
Factsheet 8: Mediation
You can download this publication as a PDF: Factsheet 8: Mediation (117 kB).
This factsheet tells parents, carers and young people about mediation and the legal duties of education authorities to provide independent mediation services.
For information and contact details on mediation service providers by local authority area download our Mediation Services PDF (58KB).
What is mediation?
Mediation is a voluntary process during which a neutral third person (a mediator) helps those involved in a disagreement or dispute to work towards an agreement that is acceptable to everyone involved.