I was very impressed with the professionalism of the service and literature and extremely grateful for the advice provided. In our case, the [Enquire] Helpline helped to secure a positive outcome from the local authority for our child, together with a commitment to the revision of the authority’s policy.
Factsheet 16: Section 70 Complaints
You can download this publication as a PDF: Factsheet 16: Section 70 Complaints (122 kB).
This factsheet explains what a section 70 complaint is and when and how a parent can make one. It also has information about other ways of resolving disagreements such as mediation and independent adjudication.
For further information on steps parents and schools or local authorities can take to avoid and resolve disagreements download our one-page summary as a PDF: Steps-to-resolving-disagreements (48kB).
Factsheet 4: Resolving disagreements (434 kB) is available here.