I was very impressed with the professionalism of the service and literature and extremely grateful for the advice provided. In our case, the [Enquire] Helpline helped to secure a positive outcome from the local authority for our child, together with a commitment to the revision of the authority’s policy.
If you would like advice on additional support for learning contact Enquire’s confidential helpline on 0345 123 2303.
Our helpline staff:
- provide advice and information on the education and additional support for learning system, (including resolving disagreements) and explain how it affects your situation
- listen respectfully to your questions and concerns.
We have lots of practical guides and factsheets about additional support for learning that can be sent to you, or find them here.
The helpline team is a very experienced team, every member of staff goes through detailed initial and ongoing training.
What our helpline advisers are unable to do:
- provide advocacy services (e.g. speak to other professionals on your behalf) but we can give you details of organisations that do.
We can also provide advice by email. Send your query to firstname.lastname@example.org or click here to complete our online enquiry form.
We offer access to interpreters through Language Line.
When is the helpline open?
The helpline is open Monday – Friday 9am – 4.30pm.
The helpline is closed on public holidays.
If you call outside these hours – or there is no adviser free to take your call – please leave a message with your name and number and an adviser will call you back as soon as possible and certainly within 3 working days.
Is the helpline confidential?
Everything you talk to us about will be treated in the strictest confidence unless you tell us a child or young person is being, or has been abused, or is at risk of serious harm.
Is the helpline free to call?
Calls to 0345 numbers from a landline are typically charged up to 9p per minute with calls from mobile phones generally costing between 8p and 40p per minute. Some phone providers include 03 numbers in their free call packages